STREATOR – Over the last two years, Illinois American Water helped more than 15,500 residential customers receive financial assistance to help keep water service flowing. The H2O Help to Others program offers financial assistance to residential customers in need. The program is administered by Salvation Army agencies within the company’s service area. Information regarding the program and how to donate is included on Illinois American Water’s customer bills. Customers may also be eligible for assistance through a new federal program – Low Income Household Water Assistance Program. LIHWAP is a new, temporary federal emergency program to help qualifying low-income customers pay their overdue water and wastewater bills. Qualifying customers can receive one crisis grant each for water service and wastewater service.
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