BELLEVILLE — Illinois American Water is urging customers to guard themselves against utility imposters and scams. The company has seen an increase in scams as it has resumed normal operations for non-emergency work, including performing in-home work. Pretending to be a trusted utility worker is a trick some criminals use to gain access to homes, obtain payments or steal personal information. Customers should keep in mind that Illinois American Water employees will not just stop by and request access to a home without an appointment. If a customer receives a phone call requesting payment with the threat of water or wastewater service being shut off, they should hang up and immediately call Illinois American Water.
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